How can I request a video of my order being filmed and shared on social media?

During checkout, you may choose (optionally) to have your order filmed during preparation and shared on Juliette Wonderland's social media channels.

Can I request a customized nail design or modify certain details in an existing nail design?

Our nail designs are ready-made, but every set is chosen to reflect a unique taste, so we offer customization on colors, nail shapes, or by removing any detail that doesn’t feel right for you.

For any customization request, please contact us before ordering at orders@juliettewonderland.com  and we will do our best to accommodate your request within the nature of handmade products.

 
Are the handmade nails reusable?

Yes! Our handmade nails are made from high-quality gel and can be reused multiple times with proper care.

How long do press-on nails last with daily use?

The durability of press-on nails depends on several factors:

  1. The type of adhesive used

Using double-faced adhesive tabs usually provides wear time from 3 to 7 days, especially when avoiding excessive water exposure.

Although nail glue can last from 3 weeks to a month, its durability depends on daily hand usage.

  1. Proper preparation of natural nails

This includes removing cuticles, gently buffing the nail surface, and thoroughly cleaning the nails with alcohol before application.

Proper preparation plays a major role in longevity.

  1. Daily usage habits

Nails are not tools. Treating them gently and avoiding using them to open or pry objects will significantly extend their wear time.

Do press-on nails damage natural nails?

Press-on nails are much like any other beauty product. When nails are maintained clean, used personally, and applied correctly, and natural nails are cleaned and disinfected before and after application, they will not cause harm.  In fact, they act like a protective layer, preventing natural nails from breaking or peeling.

On the other hand, neglecting hygiene, skipping proper nail preparation, not disinfecting after removal, or sharing nails with someone else can cause harm.

How do I choose the right size for press-on nails?

Each of our designs comes with images of the nails themselves, as well as a guide for selecting the correct size.

We also provide clear instructions on how to measure your nails, to help you choose the most suitable size.

What comes with each nail set?

Each nail set comes with everything you need for easy application:

  • Double-sided adhesive tape
  • Nail glue
  • Nail file
  • Cuticle pusher
  • Alcohol pads

Everything is prepared for a quick and safe nail application.

Are all designs always available?

Some designs are exclusive or limited edition. If you fall in love with one, we recommend ordering it before it’s gone!

Do you have mystery sections for nails and accessories?

Yes! We have Juliette Mysteries section, which contains two exciting sections:

  • Ice Mysteries: for nails & cuties lovers who enjoy surprises, including nail sets.
  • Candy Mysteries: for cuties lovers who enjoy surprises, without nail sets.

Every experience is full of fun surprises, making every princess feel the magic.

• Can I make a modification after placing my nail design order?

You can request a modification by emailing us at orders@juliettewonderland.com

Please note:

    • Changes cannot be made once your nail design is in progress or completed.
    • All modifications are subject to the current status of your order and do not affect our return or exchange policy.

 

Can I return my order for any reason?

We recommend checking our Return & Exchange Policy page carefully before placing any order so you can understand all the conditions and procedures for returns.

How long does shipping take, and is it available only in specific regions?

Shipping is available to most countries worldwide.

For shipping duration information, we recommend checking our Shipping Policy page for accurate details.