Terms & Conditions

1. Introduction

Welcome to Juliette Wonderland.

By accessing or using our website, services, or products, you agree to comply with these terms & conditions and all applicable laws of the United Arab Emirates.

2. Eligibility

You must be at least 18 years old to place an order or use our services.

By using our website, you confirm you meet this requirement.

3. Orders & payment

• Orders can be placed online through our website.
• Payment must be completed at the time of purchase.
• We accept only the payment methods displayed on the website.
• All transactions are secured through our payment providers; we do not store full card details.

4. Product information

• We aim to provide accurate product descriptions, images, and pricing.
• Slight variations in color, size, or design may occur due to lighting, display, or handcrafting.
• Any product that is sold out will be communicated to the customer immediately.

5. Shipping & delivery

• Shipping timelines are outlined in our Shipping Policy.
• Risk passes to the customer upon delivery.
• We are not liable for delays caused by third-party couriers or customs.

6. Returns & refunds

• Please refer to our Return & Exchange policy for details.
• These terms do not override specific rights provided in the return policy.

7. User conduct

By using our website, you agree not to:

• Upload or transmit harmful, offensive, or illegal content
• Attempt unauthorized access to our systems
• Misuse our services or content
• Provide false or misleading information
• Upload or transmit data or codes that may affect the functionality of the website or internet

We reserve the right, at our sole discretion, to terminate or suspend  your use of the service if any of the above occur.

8. Intellectual property

• All website content, including images, text, designs, and logos, is owned by juliette wonderland or its licensors.
• You may not copy, reproduce, or use our content without express written permission.
• Prohibited uses include (but are not limited to):

a- Any illegal purpose

b- Pursuing or participating in illegal acts

c- Violating any local or international laws or regulations

d- Infringement of our intellectual property or others’

e- Harassment, abuse, insult, or harm

f- Submitting false or misleading information

g- Uploading data or codes that may affect website functionality

We reserve the right to terminate or suspend access for any violation of this section.

9. Privacy & data protection

• We respect your privacy. Personal data is handled according to our privacy policy, compliant with uae pdpl.
• Data is collected, stored, and processed lawfully and transparently.

10. Accuracy of billing and account information

• We reserve the right to refuse, limit, or cancel any order placed with us without liability to the customer.
• Limitations may apply per customer account, credit card, or billing/shipping address.
• Orders that appear to be placed by dealers, resellers, or distributors may be limited or prohibited at our sole discretion.
• If an order is changed or cancelled, we may attempt to notify you using the email or phone provided.

11. Limitation of liability

• We are not liable for indirect, incidental, or consequential damages arising from use of our website or products.
• Our liability for direct damages is limited to the value of the purchased product.

12. Governing law & jurisdiction

• These terms are governed by the laws of the United Arab Emirates.
• Any disputes arising from these terms or use of our website will be subject to the exclusive jurisdiction of UAE courts.

13. Changes to terms

• We reserve the right to update or modify these terms at any time.
• Updates will be posted on the website, and the revised version is effective immediately.

14. Contact

For any questions regarding these terms, please contact info@juliettewonderland.com